Understanding Your Data Privacy at Richard Casino

At Richard Casino, we approach the handling of your personal information with clear principles. Our aim is to be transparent about how we collect, use, and protect the data you provide when you engage with our services. This overview is designed to offer clarity on our data privacy practices.

The Personal Data We Collect

When you register for an account or use our services, we collect certain information. This typically includes:

• Contact details such as your name, email address, and phone number.
• Account information including your username, password, and preferred currency.
• Transaction details related to your deposits and withdrawals.
• Information gathered during our identity verification process, such as proof of identity and address.
• Usage data, including your interactions with our games and website features.

Legal Basis for Processing Your Data

We process your personal data based on several legal grounds, ensuring compliance with data protection regulations. These include:

• **Contractual necessity:** To provide you with the services you have requested, such as account management and processing transactions.
• **Legal obligations:** To comply with our regulatory requirements, including identity verification (KYC) and anti-money laundering (AML) checks.
• **Legitimate interests:** To operate and improve our services, conduct fraud prevention, and for internal record-keeping.
• **Consent:** Where applicable, for specific activities such as sending you marketing communications, which you can withdraw at any time.

Cookies and Tracking Technologies

Our website utilises cookies and similar technologies to enhance your user experience, remember your preferences, and gather analytics on site usage. You have control over cookie settings through your browser. For detailed information, please refer to our full Cookie Policy.

Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations. This typically includes periods required for account management, transaction history, and regulatory compliance.

Third-Party Processors and International Transfers

We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors and data analytics firms. These partners are contractually bound to protect your data. Where data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your privacy.

Your Data Rights

You have certain rights concerning your personal data. These include the right to:

• **Access:** Request a copy of the personal data we hold about you.
• **Rectification:** Ask us to correct any inaccurate or incomplete data.
• **Erasure:** Request the deletion of your personal data under certain circumstances.
• **Objection:** Object to the processing of your personal data for specific purposes.
• **Restriction:** Request that we limit the processing of your personal data.

Contacting Our Data Protection Representative

For any questions about our data privacy practices, or to exercise your data rights, please contact our Data Protection Representative at privacy@richardcasino.com. We are committed to addressing your concerns promptly and transparently.