Our Commitment to Your Privacy

At Richard Casino, we understand that your trust is earned. This section outlines our approach to handling your personal data with care and in compliance with relevant privacy regulations, including the General Data Protection Regulation (GDPR) where applicable. Our aim is to provide clear information so you can make informed decisions about your engagement with us.

The Information We Collect

When you register with Richard Casino, we collect certain personal information necessary to provide our services. This typically includes your contact details such as your name, email address, and date of birth. We also gather information related to your gameplay and transactions, such as deposit and withdrawal history, and your preferences for game types. This data helps us manage your account, process transactions, and offer a more personalised experience.

Legal Basis for Processing Your Data

We process your personal data based on several legal grounds. Primarily, we rely on the necessity of processing for the performance of our contract with you, which includes managing your account and facilitating gameplay. We also process data when it is necessary for our legitimate interests, such as for fraud prevention and security. In certain instances, we may seek your explicit consent, for example, for marketing communications or the use of specific types of cookies.

Cookies and Tracking Technologies

Our website utilises cookies and similar tracking technologies to enhance user experience and gather analytics. These include essential cookies for website functionality, performance cookies to understand how our site is used, and functional cookies to remember your preferences. You have control over cookie settings through your browser. For detailed information on the specific cookies we use and their purposes, please refer to our full Privacy Policy.

Data Retention Practices

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. This includes periods required for legal and regulatory compliance, such as financial transaction records and player account history. We aim to delete or anonymise data when it is no longer needed, ensuring we do not hold onto information longer than is strictly required.

Third-Party Processors and International Transfers

To provide our services effectively, we may share your data with trusted third-party service providers who act on our behalf. These may include payment processors, customer support platforms, and analytics providers. When your data is transferred outside of the European Economic Area, we ensure that adequate safeguards are in place, such as standard contractual clauses, to protect your privacy rights.

Your Rights Regarding Your Data

You have several important rights concerning your personal data. These include the right to access the data we hold about you, the right to request correction of inaccurate data, and the right to object to certain types of processing. You may also request the erasure of your personal data under specific circumstances. To exercise these rights, please contact us using the details provided below.

Contacting Us About Your Data

For any questions or concerns regarding our privacy practices or your personal data, you can reach out to our Data Protection Representative. We are committed to addressing your inquiries promptly and transparently. Please direct your communication to support@richardcasino.com, and we will ensure your query is handled by the appropriate team.